Shipments

Shipping

Order processing/shipping

1 – The delivery date for each item is provided on a purely estimated basis and is based on the normal operation of all the entities involved in the order dispatch and delivery process. All orders are dispatched by PUREWATER, LDA with the same speed, however, for reasons beyond the control of PUREWATER, LDA, their delivery by the transport company may occasionally be delayed. PUREWATER, LDA will not be held responsible for damages, costs or any other impact that may result from any delays of this kind.

2 – All orders are sent by carrier from Monday to Friday, and no shipments are made at weekends or on public holidays.

3 – The courier delivery service does not include installation and/or explanation of the operation of the equipment purchased. If you have any questions about your purchase, please contact our customer service team on + 351 218 274 639 (national landline) or email: info@drinkswater.pt.

4 – Orders placed on the website during weekends or public holidays will be processed on the next working day.

5 – Orders sent by courier will be delivered within a maximum of 7 working days.

6 – Once your order has been processed, you will immediately receive an email detailing your purchase.

7 – The online tracking of your order is the sole responsibility of the carrier.

8 – The invoice for your purchase will be sent with the order.

9 – If the recipient is not present at the time of delivery, you may be asked to contact the carrier and reschedule the delivery.

Unsuccessful Delivery/Unclaimed Shipments

In the case of orders returned to PUREWATER, LDA for reasons of absence, exhausted delivery attempts, refusals or unclaimed shipments by the recipient, PUREWATER, LDA reserves the right not to reship, unless the value of the new postage is paid in advance, as well as an added cost fee of €10 for the management of the incidence.

Shipping Claims and Damages

In the event of delivery problems or issues with the carrier or courier, please let us know but we recommend that you lodge your complaint directly with the carrier.

When the recipient receives their order, they should immediately check the condition of the package(s). If there are any anomalies, you should immediately report the situation to our customer service team by calling + 351 218 274 639 (national landline), indicating the order/invoice number.